FAQ

Shopping

Is your website secure?

Our online security system is built for your protection and is one of the safest in the industry.  We continually enhance our systems to ensure your shopping protection and satisfaction. No credit card information is retained after a transaction is completed and all personal or email information is used for internal business purposes only.

How do I know what size I should order?

On each product page there will be a size chart when you click on the rule. This will explain how to measure for your size and what measurements are associated with each size.

If you are between sizes we recommend going up in size.

Can I modify or cancel my order?

Contact us as soon as possible if you wish to cancel or modify your order. The quickest way to reach us is by email or Whatsapp at the chat function on the website.

* Please note that once an item has been shipped, an order cannot be cancelled or modified. *

Do you accept exchanges?

We do not offer traditional exchanges. We suggest placing a new order prior to returning your original order; this ensures that we don’t run out of your product or size while the return is in transit.

All return shipping costs are the responsibility of the customer.

Do you allow for customization?

Yes ,we do custom sizing for select blankets pillows and coats!

Contact us by to find out about custom sizing on a specific item.

How to get a promo code and how do I use it?

The best way is to stay up to date on all our currents sales and promotions is to sign up for our email newsletter here or by sending us an SMS to +1 917 346-5374.

Is my personal information kept private?

Yes, we guarantee that all personal data will be kept private and confidential. We will never give out any of your personal data without your authorization

Payment

What payment options do I have?

We accept Visa, Mastercard, American Express, Discover, JCB and Paypal.

What currency will I be charged in?

All transactions will be charged in USD.

About Fur

Where do your furs come from?

Many of our furs are sourced from Argentina, Italy and the United States. Our fur that comes from North America is Origin Assured. Most of our furs are sourced from established and regulated auctions such as NAFA and Saga furs.

Where are your products made?

We are proud to offer a diverse product line. We offer a wide range of North American made products as well as some products made Italy and Argentina.

Why should I choose real fur?

Real fur is much more breathable than other materials, such as synthetic faux fur. It provides warmth that can’t be rivaled by other fibers – natural or synthetic. Natural fur looks exceptional; the sheen and texture cannot be duplicated, despite many efforts.

Real fur is also eco-friendly; it’s sustainable, renewable and biodegradable. It is much more efficient; it takes 3x as much energy to produce faux fur as it does real fur

Is fur breathable?

Real fur is exceptionally breathable. It will keep you warm, but not cause overheating when worn in the proper weather.

Will my fur get damaged if it comes in contact with snow or rain?

Light rain or snow will not harm your fur.

Fur products is meant to withstand winter weather such as snow or sleet, but should not be exposed to heavy rain fall and should not be submerged in water. Light rain or snow will not harm your fur, damp fur can be air dried to restore its natural beauty.

How do you clean fur?

Spot cleaning with water may work for small stains and smells. Larger stains and heavier cleaning should be brought to a professional. Any local furrier or dry cleaner who is familiar with fur cleaning will work. Fur should only be air dried.

Are your products authentic?

We only sell new products and take great pride in the pieces we do sell.  The materials used in a product will be clearly indicated in the product name and description. It is indicated what type of fur is being used, or if the product is made from faux fur.